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Corresponding Author
Adi Izhar Bin Che Ani
Institutions
Universiti Teknologi MARA (UiTM) Cawangan Pulau Pinang
Abstract
This study will provide the outcome that may improve service quality towards customer satisfaction of the company. There are service quality, Reliability, Responsiveness, Assurance, Empathy, and Tangible that may affect customer satisfaction at Raha Legacy Holidays. Customer satisfaction is addressed as a strategic business development tool. Customer satisfaction does have a positive effect on an organization-s profitability, satisfied customers form the foundation of any successful business as customer satisfaction leads to repeat purchase, brand loyalty, and positive word of mouth. Satisfied customers are most likely to share their experiences with other people to the order of perhaps five or six people. Equally well, dissatisfied customers are more likely to tell another ten people of their unfortunate experience.
Keywords
Service quality, Satisfaction, Relationship
Topic
Management and Islamic management
Corresponding Author
Hadi Peristiwo
Institutions
Department of Halal Management, UIN Walisongo Semarang, Jl.Walisongo No.3-5 Semarang, Indonesia, hadiperistiwo[at]yahoo.co.id
Abstract
The development of religion brand in Indonesia lately is still quite extensive. Among business products with the religion brand, for example, is sharia hotels. Sharia hotels are an accommodation service that operates and adheres to the guiding principles of Islamic teachings. The application of the concept of halal management to sharia hotels will try to provide solutions to religion brand innovation through the sharia maqasid approach. This needs to be discussed because it is based on a fiqh rule which states that what cannot be done entirely, do not leave part of it so that your muamalah activities still exist without being abandoned by followers. The application of halal management in sharia hotels makes it clear that the sharia business has characteristics. There are two characteristics that can be captured in this approach, namely material characteristics and immaterial characteristics.
Keywords
Halal, Management, Sharia, Hotel
Topic
Management and Islamic management
Corresponding Author
Desmon Desmon
Institutions
Universitas Mitra Indonesia
Abstract
This study aims to determine the effect of the environment, discipline, and years of service on employee performance. This research was conducted from April to July 2019. The location of the study was at the Office of the Regional Tax and Retrebusi Management Agency in Bandar Lampungi City. Research using survey methods. Number of samples 40. Data were analyzed using Multiple Linear Regression. The results obtained are Y = 5.498 + 0.797 + 0.453 + 0.108 + e. The coefficient of determination (R2) = 0.780, meaning that 78% of employee performance is influenced by the environment, discipline, and years of service. Based on the F-test, it was found that the work environment, work discipline, and length of work simultaneously had a significant effect on employee performance. Based on the t-test obtained both work confusion, work discipline and work period individually have a significant effect on employee performance.
Keywords
Environtment, Discipline, Working Mass, and Employee Performance
Topic
Management and Islamic management
Corresponding Author
Popon Srisusilawati
Institutions
Universitas Islam Bandung
jalan Ranggagading No. 08 Bandung
Abstract
The purpose research to determine the implementation system, product differentiation strategy, and product differentiation strategy analysis of iB Hasanah Card Classic, iB Hasanah Card Gold, and iB Hasanah Card Platinum against the decision to choose sharia credit card products. The research method used is qualitative. Data sources are primary and secondary data. Data collection techniques in the form of questionnaires to iB Hasanah Card user customers. Data processing techniques use the Analytic Hierarchy Process (AHP) method. Data analysis in the study will be conducted if it has a consistency ratio (CR) <0.1 then verified and then make conclusions. The result of research first, the iB Hasanah Card was implementation system by DSN-MUI Number 54, the product differentiation strategy uses four indicators, namely Features, Product Adjustment, Quality of Conformity, and Easily Improved. Third, the analysis of differentiation strategies for iB Hasanah Card Classic, iB Hasanah Card Gold, and iB Hasanah Card Platinum products against the decision to choose sharia credit card products using the Analytic Hierarchy Process (AHP) method result from Synthesis With Recipe To Goal that has been processed through expert choice with Inconsistency value of 0.06 for the results of excellence are owned by iB Hasanah Card Gold.
Keywords
Sharia Credit Card, Differentialization Strategy, Metode Analytic Hierarchy Process
Topic
Management and Islamic management
Corresponding Author
Rangga Galura Gumelar
Institutions
a) Lecturer Study Program Ekonomic Sharia Islam,
syihabudin.said[at]gmail.com
b) Lecturer Study Program Communiction Science
rangga.gumelar[at]untirta.ac.id
University of Sultan Ageng Tirtayasa.
Jalan Raya Jakarta No.4 Pakupatan Serang-Banten
Abstract
Developing of micro, small and medium business based on Islamic sharia economic law, should be developed not only based on the capital requirements as an important role in the management of UMKM, but its also as the current challenges in the 4.0 era, the develop of netwrok expansion and the media use are absolutely necessary. The marketing system in this era is not only focus on the area of limited nature, but it has been come in the digital marketing area, where the actual market share is no limit, wider and also more numerous. Therefore, based on the sharia economic approach, there needs to be synchronization and developing in the UMKM to be able to make innovate and develop in the direction of digital. The focus of research on UMKM in the District of Pontang, Domas Village, Serang Regency, Banten Province, is based on the typical food “Bontot”, which uses Payus fish as the main ingredient, where they still uses conventional methods and marketing approaches untill now. This study aims to provide an overview of : 1) How is the readiness of UMKM in facing challenges of era 4.0; 2) How is the role of Islamic economic development at UMKM. This research uses a descriptive qualitative approach with emphasis on the level of observation and in-dept interviews. Validation of the data in this study was carried out by credibility and contributed to the research.
Keywords
Sharia Economy, Digital Marketing, UMKM, Bontot Pontang
Topic
Management and Islamic management
Corresponding Author
Adi Izhar Bin Che Ani
Institutions
Universiti Teknologi MARA (UiTM) Cawangan Pulau Pinang
Abstract
With rapid technological advancement, increasing demand of electrical and electronic as well as short lifespan of the products has lead to the increase in e waste generation. Hence, e waste generation has become a concern. E waste management requires different approach compare to conventional management of traditional wastes. This is because of e waste complex characteristic where it-s contain hazardous substances which pose risk to human health and environment. On one hand e wastes are becoming environmental hazards and affecting the ecological imbalance. On the other hand, these e wastes are remaining still economically valuable. In Malaysia, e waste management system is still in nascent state. Understanding e waste management and to determine the best approach is a difficult task due to lack of study in Malaysia and reliable data on management system. This paper describes the current status of e waste generation and recycling and explores issues for forture e waste management system in Malaysia from sustainable point of view. This paper aimed to assess the current practice of e waste management in Shah Alam, Selangor, Malaysia. The data presented in this paper derived mostly from the secondary sources of various literatures in order to understand the current issue and problem in e waste management. Managing e waste in Malaysia is challenging due to its hazardous characteristic and the generation currently at an alarming rate where it is reported that e waste will be expected to triple output in next five years. Therefore, the cooperation from all level of management from key stakeholders is needed in order to ensure the risk of e waste can be control at the minimum level.
Keywords
Electrical and electronic waste, e-waste, management, hazardous
Topic
Management and Islamic management
Corresponding Author
Yunita Wulandari
Institutions
(1,2,3,4) University of Darussalam Gontor, Jl. Raya Siman Km 6 Siman- Ponorogo- East Java 63471 Indonesia, 0352-488220
Abstract
This study aims to analyze employee performance appraisal that success concepts can be formed in business or entrepreneurship. Performance appraisal can be called as performance which is a form of behavior carried out on what has been achieved by employees in a given role in a company. Employee performance is one of the human resources to achieve the goals of a company or entrepreneurial business. The method used is a qualitative method with three methods of data collection, they are observation, interview and documentation. This research shows that employee performance appraisal is very necessary in a company, business or entrepreneurial organization. Performance appraisal can spur the success of a business in a company.
Keywords
Performance Appraisal, Business, Human Reseach Development, Employee
Topic
Management and Islamic management
Corresponding Author
Waluyo Waluyo
Institutions
Mercu Buana University
Abstract
GOOD CORPORATE GOVERNANCE, AND BONDHOLDER-SHAREHOLDER CONFLIC : THE CASE OF IMPLEMENTATION ACCOUNTING CONSERVATISM FOR MINING COMPANY. Waluyo ABSTRACT The application of the Accounting Conservartism Principle in various companies can have a different opinion. The application of this principle is considered able to result Financial Statements not being used as a tool to evaluate the companys risk. But other parties stated otherwise that the application of the Accounting Conservatism Principle can generate reasonable financial reports and provide relevance of Financial Information. The Objective of this study is to analyze the effect of Good Corporate Governance and Bondholder-Shareholder Conflict against company accounting conservatism. Analysis of accounting conservatism done using quantitative methods and data testing is done with the classical assumption and hypothesis testing with multiple linear regression model. The level of accounting conservatism measured by the value of accruals and the market value. The sample was a mining company listed on the Indonesia Stock Exchange in 2014-2017. The results of the research show that each company doing the accounting conservatism with different levels. In accrual accounting managerial ownership affects conservatism, it is different from the approach in which the market value of managerial ownership did not affect the significance of the accounting conservatism. Institutional ownership does not affect accounting conservatism when measured accrual, but has the effect of market value when measured. The presence of independent directors when measured accrual as well as market value, is able to influence the level of accounting conservatism.
Keywords
Good Corporate Governance, Bondholder-Shareholder Conflict, Political Cost, Accounting Conservatism
Topic
Management and Islamic management
Corresponding Author
Meilia Risna
Institutions
Universitas Trilogi and UNIKL University
Abstract
Schermerhorn, Hunt and Osborn (2008) said that company performance determined by the human resources/human capital. Human capital runs the company, creates innovation and improvement in order to achieve the companys goals such as operational excellence, incremental profitability and cost effectiveness. Konopaske, Ivancevic and Matteson (2014), Schermerhorn, Hunt and Osborn (2008), Robbin and Coulter (2010) said that company performance can be influenced by employee job satisfaction, organizational commitment and Organizational citizenship behavior (OCB). This research use primary data and census method to ask 173 state owned firm employees, by questionnaire with Likert scale. Data processed using Structural Equations Method (SEM) with Smart PLS data analysis. This research-s finding job satisfaction has a positive but not significant effect on organizational performance. Motivation has no effect on organizational performance. Organizational commitment has a positive effect and significant on organizational performance. By considering OCB, job satisfaction, motivation and organizational commitment will be able to improve organizational performance
Keywords
Job Satisfaction, Motivation, Organizational Commitment, OCB and Organizational Performance
Topic
Management and Islamic management
Corresponding Author
Asep Kurniawan
Institutions
Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Jenderal Achmad Yani
Jl. Terusan Jenderal Sudirman Cimahi, Jawa Barat Indonesia Telp. 6656611
Abstract
SME performance is a desired outcome and expected by SMES for its business continuity. One of them is on the business of culinary field, where the culinary business in the area of North Bandung is now growing. One of the causes that influence the performance of SMES is entrepreneurship and partnership competence. This research aims to determine the influence of entrepreneurship competence and partnerships with SMES performance. Models used use partial least square-Structural Equation Modeling (SEM). The population and samples in this study were 75 small business actors in the area of North Bandung. The results of the study showed that respondents responses to competencies, partnerships and performance were in high category while competence had a greater influence on performance through partnerships.
Keywords
Competence, partnerships, performance
Topic
Management and Islamic management
Corresponding Author
Andri Irawan
Institutions
1. Universitas Pendidikan Indonesia
Jl. Dr. Setiabudi No. 229 Bandung 40154 Indonesia
2. Universitas Pendidikan Indonesia
Jl. Dr. Setiabudi No. 229 Bandung 40154 Indonesia
3. Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Jenderal Achmad Yani
Jl. Terusan Jenderal Sudirman Cimahi, Jawa Barat Indonesia Telp. 6656611
Abstract
Competitive advantage is a desired outcome and expected by the SME actors food and beverages to win the tougher competition in Bandung district where the food and beverage SME sector is growing rapidly. One of the causes that influence the competitive advantage is the practice of human resources management and the operational excellence of human resources management practices and operational excellence can be made capital for business actors To acquire a competitive advantage of SME food and beverage. The results of research that has been done using samples of 100 perpetrators of SMES food and beverage using aksidental sampling method concluded that the respondents perception of human resource management practices and competitive advantage Shows important criteria while operational excellence shows criteria very important while human resource management practices give greater influence to competitive advantage if through operational excellence.
Keywords
human resource management practices, competitive advantage, operational excellence
Topic
Management and Islamic management
Corresponding Author
Andri Irawan
Institutions
Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Jenderal Achmad Yani
Jl. Terusan Jenderal Sudirman Cimahi, Jawa Barat Indonesia Telp. 6656611
Abstract
Competitive advantage is a desired outcome and expected by the SME actors food and beverages to win the tougher competition in Bandung district where the food and beverage SME sector is growing rapidly. One of the causes that influence the competitive advantage is the practice of human resources management and the operational excellence of human resources management practices and operational excellence can be made capital for business actors To acquire a competitive advantage of SME food and beverage. The results of research that has been done using samples of 100 perpetrators of SMES food and beverage using aksidental sampling method concluded that the respondents perception of human resource management practices and competitive advantage Shows important criteria while operational excellence shows criteria very important while human resource management practices give greater influence to competitive advantage if through operational excellence.
Keywords
human resource management practices, competitive advantage, operational excellence
Topic
Management and Islamic management
Corresponding Author
Agus Behaki
Institutions
Postgraduate Raden Intan State Islamic University of Lampung
Abstract
The quality of human resources becomes the main thing in the employment system in a goverment or private organization. Demands from the community for better services, forced various relevant government agencies to continue to reform by improving the performance of its employees. Regarding this problem, researchers are interested in further studying the performance of employees at the Tanggamus Regency Government Secretariat Office in providing services to the community and employee performance. This research is a field research with quantitative methods, data collection using a questionnaire with 49 respondents and using multiple linear regression test. The results showed, simultaneously Leadership Style and Work Orientation significantly positive effect on Employee Performance.
Keywords
Keyword: Leadership Style, Work Orientation, Employee Performance
Topic
Management and Islamic management
Corresponding Author
Yun Yun
Institutions
Management Departement, Faculty of Economic and Business, Universitas Jenderal Achmad Yani
Terusan Jenderal Sudirman Street, Cimahi, West Java, Indonesia1
Management Departement, Faculty of Economic and Business, Universitas Padjdjajaran
Dipatiukur Street, Bandung, West Java, Indonesia
Abstract
Cooperative Performance in Indonesia still low Because cooperative contribution to GDP is still low. Whereas the number of Cooperatives most Widely in the world. Cooperatives at West Java 30% as not active Cooperatives. The low performance of Cooperatives Because of The limitation of capacity to manage the product. Other than that, the problem at Cooperatives is a limitation of own technology. Damage to products from suppliers to consumers reach. This researcher aims to impact of supply chain management to Cooperatives performance through strategic cooperative operations in food production in West Bandung District. This objective is the cooperative food research productions. The objective of this researchs cooperative food production in West Bandung District. This research uses partial least square method structure equation modeling (PLS-SEM). The result of this research shows the strong impact and significant supply chain management to cooperative performance through strategic operation, where have the impact of supply chain management to Cooperatives performance through strategic operations.
Keywords
Cooperative Performance, Supply Chain Management, Strategic Cooperative
Topic
Management and Islamic management
Corresponding Author
Andri Irawan
Institutions
Jurusan Hubungan Internasional
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Jenderal Achmad Yani
Jl. Terusan Jenderal Sudirman Cimahi, Jawa Barat Indonesia Telp. 6656611
Abstract
Leadership is an important aspect that must be managed well by the company in carrying out its business activities. The development of small business in Banjar City is very fast today. Type of research conducted is qualitative research. The population in this research is the all-perpetrators of food and beverage SMES in Banjar City. Sampling is done using judgement sampling. The number of samples set in this study was 50 respondents of SME actors food and beverage in Banjar city. Based on the results and discussion that has been done by researchers can be concluded that the perpetrator of SMES food and beverage in its business activities should pay attention to the aspects of the leadership in conducting their business in addition to the business of SMES Food and beverage also to complement the various completeness of the business license and its legality
Keywords
leadership, SME Food and beverage
Topic
Management and Islamic management
Corresponding Author
Tubagus Ismail
Institutions
Indonesia Center of Excellence For Food Security
University of Sultan Ageng Tirtayasa
Abstract
This study aims to examine the effect of leadership style, independence, motivation, competence and religiosity on auditor performance (Case study at the Inspectorate General of the Ministry of Religion). The samples used in this study were 282 inspectorates which were collected using purposive sampling method. Hypothesis test used Structural Equation Modeling (SEM) analysis with the assistance of AMOS 21 software. The results of hypothesis test revealed that leadership style had a positive effect on auditor performance. Independence had a significant positive effect on auditor performance. Motivation had a positive effect on auditor performance. Competence had a positive effect on auditor performance. Religiosity had a positive effect on auditor performance. The results of this study can be used as study material for improving the performance of auditors of the Inspectorate General of the Ministry of Religion of the Republic of Indonesia.
Keywords
Auditor Performance, Leadership Style, Independence, Motivation, Competence and Religiosity
Topic
Management and Islamic management
Corresponding Author
mochamad romi
Institutions
Universitas Jenderal Achmad Yani, Universitas Pendidikan Indonesia, Universitas Pendidikan Indonesia, Universitas Jenderal Achmad Yani, Universitas Pendidikan Indonesia
Abstract
The main objective in this research is to produce a model of performance improvement through organizational commitment of role conflict and emotional intelligence of educational staff at the Islamic University of Bandung, where the subjects used in this study are educational staff who are spread across several faculties and other parts. The number of samples in this study were 78 educational staff selected using the purposive sampling method, as well as using the Moderate Regression Analysis (MRA) analysis tool. The results of the analysis obtained in this study indicate that organizational commitment has a positive and significant effect on employee performance, role conflict has a negative and significant effect on the performance of the teaching workforce. Emotional intelligence moderates organizational commitment to performance shown by the significance value of 0.029 which is smaller than the probability of 0.05 and the coefficient of determination of 0.412 which is greater than the coefficient of determination of the effect of organizational commitment on employee performance. Emotional intelligence moderates role conflict on employee performance shown by the interaction test value of 0.007 and the coefficient of determination value of 0.342 is greater than the coefficient of determination of the influence of role conflict on employee performance, this shows that emotional intelligence weakens the influence of role conflict on the performance of educational staff at Islamic Universities Bandung.
Keywords
Organizational Commitment, Role Conflict And Emotional Intelligence, Performance
Topic
Management and Islamic management
Corresponding Author
Rorim Panday
Institutions
Bhayangkara Jakarta Raya University
Abstract
Abstract. Micro Small and Medium Enterprises are one business model with small to medium capital. Money turnover in the Small and Medium Micro Enterprises business is quite fast, because generally they do retail business. The selling price of the product and its quality compete with each other, therefore a proper strategy is needed so that they can still get added profits. One way is to optimize the production process by maximizing profits. By taking a case study on the Micro Small and Medium Enterprises business that produces clothing, profits can be increased through operational optimization of production processes using linear programming and sensitivity analysis. From the results of the sensitivity analysis, an increase in the value of profits was obtained from 24% to 33%. The contribution of this research is to micro small and medium enterprises in the garment industry, it can be applied to be able to make plans to increase profits.
Keywords
profit increase, optimization, linear programming, sensitivity analysis
Topic
Management and Islamic management
Corresponding Author
Umi Khulsum
Institutions
Mercu Buana University
Abstract
Abstract This research was conducted to examine the effect of the modernization tax administration system and tax services on tax compliance of tax compliance and tax knowledge as a moderating variable, where the sample was conducted in MSMEs domiciled at Jakarta. The sampling technique used convenience sampling. The number of respondents is based on 120 respondents, but 4 respondents did not return a questionnaire of 12 and 108 respondents data were processed data conduct to research. This study uses PLS (Partial Least Square) test. This research uses moderating variables, this is knowledge tax variables. The research results tax administration system modernization variables affect taxpayer compliance, tax service variables affect with tax compliance while the moderating variable of tax knowledge on the modernization tax administration system affects taxpayer compliance and tax knowledge moderating tax services affects tax compliance.
Keywords
Modernization of Tax Administration System, Tax Services, Tax Knowledge, Taxpayer Compliance
Topic
Management and Islamic management
Corresponding Author
Nurainun Bangun
Institutions
Tarumanagara University
Abstract
The purpose of this research is to analyze the dividend payment, board characteristics and information asymmetry to cash holding. The sample of this study was selected using purposive sampling that amounted 48 company in Indonesian Stock Exchange within the year 2015-2017. Data processing techniques using multiple regression analysis that helped by SPPSS program for windows the 24th version and Microsoft Excel 2013. The results of this study indicate that dividend payment have a positive significant influence to cash holding, board characteristics (board size and independence) does not have an influence to cash holding and information asymmetryhave a positive non-significant influence to cash holding.
Keywords
cash holding, dividend payment, board characteristics, information asymmetry
Topic
Management and Islamic management
Corresponding Author
Muhammad Doddy
Institutions
Lecturer STEI SEBI and PhD Candidate of Asia e University Malaysia, Depok,
Professor of Asia e University Malaysia, Kuala Lumpur,
Professor of Universitas Borobudur, Jakarta
Abstract
This research evaluated the impact of brand awareness, brand association, and brand awareness and brand association interaction on intention to pay zakat at Dompet Dhuafa Indonesia. Many brand studies on the intention to buy in profit-oriented organizations have been conducted. So this research was performed to see the impact of brand awareness and brand association in non-profit organizations such as amil zakat institution. Using a structured questionnaire, the study used quantitative research design. They are also studying using a zakat payer sample in Jakarta, Indonesia. Two hypotheses were put forward and a sample information set of 100 was used to empirically evaluate these hypotheses. The results show that the brand associations intention to pay zakat has a favorable and substantial impact. Brand awareness also does not become a moderating variable in the brand associations connection with the aim of paying zakat. The empirical research supplied academics with fruitful consequences by making a important contribution to the literature on brand management by systematically investigating the brand associations impact on payment intention. Therefore, this research will add greatly fresh understanding in the domain of zakat management to the current body of brand management literature.
Keywords
brand awareness, brand association, intention to pay, brand, zakat mangement.
Topic
Management and Islamic management
Corresponding Author
Anton Hindardjo Sukardi
Institutions
1,(Sekolah Tinggi Ekonomi Islam SEBI)
2(Asia e University)
3(Universitas Borobudur)
email : notna.ah[at]gmail.com
Abstract
The intention to pay Zakat is strongly influenced by the willingness of each individual to tithe. This phenomena has strongly increased the Zakat payment in Jabodetabek. It is related to the theory of reasoned relationships and supported by Ajzen and using the name Behavior Theory of Behavior and Technology Planned by using the Unified Theory of Acceptance and Use of Technology, Integrated marketing communication and Regulation. 106 people in Jabodetabek have been taken as samples in this research using the technique of Krejcie-Morgan tables. The data is then analysed using Multiple Regression Analysis at a significance level of 0.07. The results showed that the Individual Variable had an influence on the payment of zakat of 71.4% through zakat intention 78.6%. While the variable of Technology, Integrated Marketing Communication and Regulations do not have a commitment to the intention of tithe and payment
Keywords
Individuals, Technologies, Integrated Marketing Communications , Regulations , Intention to Pay Zakat and Paying Zakat.
Topic
Management and Islamic management
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